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Refund policy

Return & Exchange Policy – Shoebaazar.pk

At Shoebaazar.pk, we value our customers and strive to provide the best quality products. Every item goes through strict quality checks before dispatch. However, if you face an issue with your order, please read our policy carefully.

Refund Policy

  • We strictly follow a No Refund Policy.

  • Payments once made are non-refundable, regardless of the reason.

  • Instead of refunds, we only provide exchanges in the cases mentioned below.

Exchange Policy

We offer exchanges only if the product delivered has a fault or manufacturing defect.

  • The defect must be confirmed by our quality control team after inspection.

  • Exchanges are subject to product availability (same product, color, and size).

Conditions for Exchange

To be eligible for an exchange:

  1. The product must be unused, unwashed, and in its original condition.

  2. All tags, labels, and original packaging must be intact.

  3. The request for exchange must be made within 3 days of receiving the order.

  4. Products that are damaged due to misuse, mishandling, or negligence will not qualify for exchange.

  5. Only one-time exchange is allowed per order.

Exchange Process

  1. If you receive a faulty or defective product, please contact our team immediately at:

  2. Our team may ask you for pictures/videos of the defect for preliminary verification.

  3. You will be required to ship the faulty product back to our warehouse.

    • The delivery charges for returning the item will be paid by the customer.

  4. Once we receive the returned product, our team will conduct a detailed inspection.

  5. If the defect is confirmed, we will dispatch a replacement piece of the same product.

    • The delivery charges for sending the replacement product will be covered by Shoebaazar.pk.

Non-Exchangeable Products

  • Products purchased on sale, discount, or special promotions are not eligible for exchange.

  • Products without original tags/packaging will not be accepted.

  • Accessories, hygiene-sensitive items, or custom orders are non-exchangeable.

Important Notes

  • Exchanges are processed only after the returned product passes our quality inspection.

  • The decision of Shoebaazar.pk’s quality control team will be final regarding eligibility for exchange.

  • Customers are advised to carefully check size, style, and product details before placing an order to avoid inconvenience.

For any queries or assistance regarding your order, feel free to contact us:
📞 Phone / WhatsApp: +92 322 2454267
📧 Email: info@shoebaazar.pk

Thank you for shopping with Shoebaazar.pk.

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